Frequently Asked Questions

FAQ

WILL MY FIREARM ORDER SHIP TO MY HOME?

  • By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you. Select an FFL from our available list during checkout, or have your chosen FFL provide us with the license, referencing your name and order number, after purchasing.

HOW DO I PLACE AN ORDER WITH Smith-Wesson firearms?

  • Our shopping cart can be accessed by the link in the upper-right corner of all Smith-Wesson Firearms pages. You can put the items you would like to purchase in this cart while you continue to shop. Placing an item in your cart does not obligate you to purchase it. You can delete the item from your cart later. To put an item in your shopping cart, browse our categories, or search for an item by typing it into the search bar. When you find an item you would like to purchase, click on “add to cart.” Once your cart contains all of the products you would like to purchase, click on the “View Cart & Checkout” button to finish your order. For further detailed instructions, you can visit our “Buying Guns Online” page.

HOW DO I KNOW THAT YOU RECEIVED MY ORDER?

  • Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your UPS tracking number.

WILL I BE ChARGED SALES TAX?

  • Due to the sales tax law changes the past couple of years, the tax may be charged depending on your home state. The tax is calculated based on your location.

I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?

  • Sorry, but at this time, we do not sell or ship outside the United States.

WHY DO SOME WAREHOUSES SHOW DIFFERENT PRICES?

  • We ship from multiple warehouses and at times run specials independently depending on a number of factors such as freight costs, special one-time purchases, overstocks, etc. A cheaper price does not mean the firearm or product is used or blemished. Prices may vary but the product you receive will be the same regardless of the warehouse.

WHAT IF I DO NOT RECEIVE CONFIRMATION OF MY ORDER VIA EMAIL?

  • Please send an email to  sales@smith-wessonfirearms.com.com to reach a Smith-Wesson firearms associate. We would be happy to send you another copy and/or confirm your order and email address.

HOW CAN I TRACK MY SHIPMENT?

  • To track your shipment, open your email containing the tracking number. Click on the link to track your order.
  • You will receive your tracking information email, once payment is confirmed and your package has been registered for delivery

DO YOU SHIP TO APO/FPO ADDRESSES?

  • Due to shipping restrictions, we are unable to ship to APO/FPO addresses.

IS THERE A WARRANTY ON PRODUCTS THAT I PURCHASE?

  • Smith-Wesson firearms products are backed by the manufacturer’s warranty. We recommend that you check with the manufacturer to understand their warranty policy. You have the option to purchase Gunbuyer’s Customer Care Plan. You can view more details on the product page where you have the option to add this additional service.

DO YOU REQUIRE A SPECIAL LICENSE TO PLACE AN ORDER?

  • No, we do not require a special license to purchase.

WHAT IF A PRODUCT DESCRIPTION IS INCORRECT?

  • As with most technology, there are times when errors occur and Gunbuyer does not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. GunOnlineStore reserves the right to correct any errors on our website that are discovered.

I NEED TO RETURN AN ITEM THAT I ORDERED THAT WAS NOT THE CORRECT TYPE/SIZE.

  • Please follow our guidelines for returning an item and view our Returns page. Be aware that ammunition and food are not returnable or refundable; all sales are final.